/our friends

Jobcentre Plus

Managing Change at Jobcentre Plus

CragRats delivered our ‘Pulling Together’ initiative to enable us to continue an ongoing managing change process. At a time when some feelings were raw and some staff uncertain, CragRats addressed the issue from a totally different perspective by making the management of feelings paramount. They broke down barriers and built relationships in an astonishingly effective way. By allowing staff to express their feelings CragRats encouraged a superbly constructive reaction from everyone."

Samantha Roberts, Values and Excellence Implementation Manager, Jobcentre Plus

/challenge

Launched in April 2002, Jobcentre Plus brought together the Employment Service and parts of the Benefits Agency that delivered services to working age people. The advent of Jobcentre Plus has impacted hugely on every area of the business, and the fast pace of this change has left managers, advisors, and other staff feeling overwhelmed and under-prepared to face the future of the organisation. Systems can change quickly, but values, behaviours and attitudes are the building blocks to an organisation’s effectiveness.

Since the introduction of New Deal, CragRats have had a permanent training and event management presence in Jobcentre Plus. Initially using our innovative techniques to launch key initiatives, districts and regions across the country have looked to work with us on increasingly indepth programmes for the range of stakeholders.

/approach

Our change management programme’s approach enables delegates to consider change and its effect on us and our values. Participants consider the benefits of change in meeting their personal goals for the organisation, and the implications for their working practices and personal interactions.

/results

• The engaging exercises and live theatre case-studies provide a truly different experience that takes delegates out of their normal behaviour patterns, enabling them to look at the organisation in a totally different light
• Staff adopted new ways of working that actively support the new culture, and started to experience the rewards that service excellence brings
• With training road-shows, staff conferences, coaching and consultancy, CragRats transformed attitudes and customer service in 12 districts in this year alone

//Back to our friends list